Loyalty Card Terms & Conditions
- Introduction
- The loyalty card scheme hereafter known as ‘the Scheme’ rewards members with points redeemable on future purchases when they make qualifying purchases at Lealan Garden Centre.
- These terms and conditions hereafter know as ‘the Conditions’ set out the terms on which you can join the scheme, earn points and convert these points into rewards to spend at Lealan Garden Centre. These are also the terms relating to data protection.
- If you join the Scheme or use a reward card, you automatically accept these Conditions.
- Joining the Scheme and using your Card
- Your name, full postal address, email address and phone number must be provided for a Card to be
registered. Applicants must be aged 18 or over and must have a resident UK, Channel Island or Isle of Man address. The Scheme reserves the right to refuse an application at its sole discretion. - Your Card is issued by, and remains the property of, the Scheme. It must be returned to the Scheme on request or destroyed when no longer valid for use.
- If you do not register your Card you will not become a member or be able to redeem your points nor will you be eligible for other Scheme offers and promotions from time to time.
- If the Scheme reasonably believes that you have breached these Conditions and/or abused the Scheme, Cards may be terminated without prior notice. The Scheme reserves the right to take any action deemed necessary where a Card is found to have been used in a way that abuses the Scheme.
- The Scheme also reserves the right to: (a) stop issuing Cards at any time; (b) on notice to you, alter or amend these Conditions of operation of the Card and/or Scheme; and (c) on notice to you, amend, withdraw or cancel the Cards and/or the points (including the value, redemption and issue of such) and/or terminate the Scheme. In particular, we may close your account if the Card has not been used for a period of 12 months or more.
- You may terminate your Card at any time in which case all points on the Card will be lost.
- You are responsible for the security of your Card. If you believe an unauthorised person has compromised the security of the Card by, for example, its theft or the theft of personal information relating to it you
should notify Lealan Garden Centre immediately. Lost, damaged or stolen Cards can be replaced by visiting Lealan Garden Centre. A Card issued should be treated like cash. The Scheme is not responsible for any unauthorised use of the Card. - Any Card issued is personal to the person whose personal details were submitted with their registration. A Card and any points on it are non-transferable and can only be used by the registered cardholder.
- Please keep us informed of any changes of address or email address. To update your details, please email enquiries@lealansgardencentre.co.uk or by calling 01902 700209.
- The Scheme is not open to employees of Lealan Garden Centre.
- Points and reward vouchers
- To collect points you must present your Card at the till at the time of purchase. You cannot claim points on purchases made before you joined the Scheme.
- Points will be awarded on all goods sold at Lealan Garden Centre, with the exception of gift vouchers/cards, Calor Gas items, delivery charges, furniture building and other products from time to time as notified.
- Product discounts related to, and offered as part of the Scheme are not valid for redemption against the excepted merchandise noted in section 3b.
- You will receive points on qualifying purchases and online where they are part of the loyalty scheme. Items listed in 3b will not receive points online or instore. Points are awarded at a rate of 2 points for every £1.00 spent. These rates can be altered at the Scheme’s discretion giving reasonable notice. The Scheme reserves the right to give such notice via post, email or our website.
- The Scheme may also display notices detailing any variation to the points earning ratio in-store. The number of points issued may vary between qualifying purchases.
- The Scheme reserves the right to offer bonus points on certain products as selected by Lealan Garden Centre from time to time in its sole discretion.
- The Scheme reserves the right to terminate any points offers, including but not limited to such points offers referred to in sections 3e above, at its sole discretion. The Scheme will give Cardholders as much
notice as it reasonably can of any decision to terminate or vary any points offers. The Scheme reserves the right to give such notice via post, email or our website. The Scheme may also display notices detailing any
termination or variation to any points offers instore. - Each point has a redemption value of 2 pence against qualifying merchandise. The Scheme reserves the
right to vary the rates at any time on reasonable notice. The Scheme reserves the right to give such notice via post, email or our website. The Scheme may also display notices detailing any variation to the points
redemption value instore. All points awarded have no monetary value. - The Scheme is entitled to vary the qualifying points balance and the number of mailings a year, from time to time at its sole discretion. The Scheme will give Cardholders as much notice as it reasonably can of any variation to the qualifying points balance and/or the number of mailings a year. The Scheme reserves the right to give such notice via post, email or our website. The Scheme may also display notices detailing any variation to the qualifying points balance and/or the number of mailings a year, instore.
- Special offers for loyalty card holders will cease if a particular item becomes part of a general sale.
- If you return an item/s that you have earned points on, any points gained will be removed/adjusted accordingly.
- If the Scheme reasonably suspects abuse, fraud or misconduct in respect of use of the Card, it may refuse to issue and/or cancel points. You may not rely on any human or software error which results in the award of points to which you are not entitled under these Conditions.
- General Terms
- The Scheme may vary these Conditions and will give Cardholders as much notice as it reasonably can. The Scheme reserves the right to give such notice via post, email or our website. The Scheme may also display notices detailing any variations to these Conditions instore. Earning further points following such variation shall constitute acceptance of the changes the Scheme makes.
- Cardholders should check our website and specifically these Conditions frequently in order to ensure they are aware of any changes that the Scheme has made to these Conditions.
- If the Scheme decides to transfer the scheme to another legal entity, it may transfer all of its rights and obligations under these Conditions without your consent and may disclose information about you to any potential or new owner.
- The Scheme will not be liable to Cardholders for losses suffered by Cardholders.
- The Scheme and Cardholders rights and obligations under these Conditions and any dispute in relation to them shall be governed by English law and heard to the exclusion of all other forums in the English courts. The Scheme’s obligations to Cardholders in respect of the Scheme are contained in these Conditions and nowhere else.
- Data Protection
- This section sets out how the Scheme collects your personal data, how the Scheme uses it and who the Scheme shares it with. Under the General Data Protection Regulation (GDPR), your data controller is the legal entity that operates Lealan Garden Centre from which you joined the Scheme. For full details of our data protection policy, please view our Privacy Policy at www.lealansgardencentre.co.uk
- What personal information we collect about you
- Information that you provide when completing your Loyalty Card application on our website or instore (including your name, date of birth, relationship status, interests and hobbies, postal address, email and phone number)
- Information relating to your membership of any of our loyalty card
- Information that you provide to us for the purpose of subscribing to our email notifications and/ or newsletters including your name and email address (you can unsubscribe from our marketing communications at any time by clicking on the link at the bottom of our emails.
- When you use our Loyalty Card to shop with us, or use Loyalty Card vouchers or coupons, we may collect transaction information, including the in-store purchases you earn Loyalty Card points for and how you use your Loyalty Card coupons and vouchers within Lealan Garden Centre, and
- Any other personal information that you choose to send to us
- How we will use your personal information
- By joining up to the Scheme and providing your personal data listed above, you agree to your name,
- date of birth, postal address, email address and other personal data you supply (‘personal data’) being used by Lealan Garden Centre for the following purposes:
- To organise and administer the scheme, your application and your account;
- With your agreement, to send you information regarding your Loyalty Card (if you have subscribed to our Loyalty Card), including any vouchers and coupons that may be issued in the future, details of events and any other information that we believe will be of interest to you (you can cancelyour Loyalty Card membership at any time by contacting enquiries@lealansgardencentre.co.uk);
- To send you non-marketing commercial communications;
- To send you goods purchased through our website, in-store or by phone;
- To send you email notifications that you have specifically requested;
- With your agreement, send you marketing communications by post or email (you can unsubscribe to these at any time by clicking unsubscribe on the email);
- To deal with enquiries and complaints made by or about you relating to our website, loyalty card scheme or business;
- We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
- Retaining Personal Information
- We will hold your personal data on our systems for as long as is necessary to administer your membership with the Scheme. If you cancel your registration as a member we will mark your record on our database and retain your details for administration purposes prior to deletion before the end ofany period required by law.
- Security of Personal Information
Your personal data shall be held and stored on secure and encrypted computers. The Scheme confirms that it has in place adequate safety and security measures to keep your personal information safe and secure in accordance with its obligations under the law. - Access to Personal Data and Correction
You have the right to request a copy of the personal information that we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). - We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. Please contact enquiries@lealansgardencentre.co.uk.
- Data Protection Registration
- We are registered as a data controller with the UK Information Commissioner’s Office.
- Our data protection registration number is Z6308297
- How to Contact Us
- This website is owned and operated by Lealans Garden Centre.
- You can contact us by post, using the postal address Lealan Garden Centre, Bridgnorth Road, Shipley, Pattingham, Wolverhampton WV6 7EZ by telephone on 01902 700209 or by email, at enquiries@lealansgardencentre.co.uk
